Le Centre de Médiation de Montréal
Last updated: 21 April 2025

1. Introduction

At Le Centre de Médiation de Montréal, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, in compliance with the Act respecting the protection of personal information in the private sector (Québec, Law 25) and PIPEDA.

2. What Information We Collect

We may collect the following information:

• Name
• Email address
• Telephone number
• Information you voluntarily provide through contact forms, booking forms, or consultations.

We do not knowingly collect information from individuals under the age of 18 without parental consent.

3. How We Use Your Information

We use the information you provide:

• To respond to your inquiries or requests
• To book and manage mediation or arbitration appointments
• To communicate essential information regarding our services
• To improve our website and service offerings

We do not sell, rent, or trade your information to third parties.

4. Sharing Your Information

We only share your personal information:

• With authorized staff or mediators, for the sole purpose of providing services
• As required by law (e.g., if subpoenaed or legally compelled)

We may use trusted third-party services (e.g., secure scheduling software), who are obligated to comply with strict confidentiality and privacy standards.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

6. Your Rights

Under Quebec law, you have the right to:

• Access your personal information
• Request corrections to your information
• Withdraw your consent at any time (subject to legal or contractual restrictions)
• Request the deletion of your personal data

To exercise these rights, please contact us at [Insert email address].

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Information

For any privacy-related questions or requests, please contact:

Privacy Officer
Le Centre de Médiation de Montréal
[Insert business address]